Sample Detail

The pie charts illustrate the results of a survey given to 100 guests of how they evaluated the customer service in the Parkway Hotel in two different years. It can be seen that the overall feedback was more positive in 2010 than in 2005. While ‘satisfactory’ was the most popular response in 2005, the ‘good’ review became dominant in five years later. Regarding the positive ratings, the percentage of guests who rated the hotel’s customer service good increased dramatically from 14% in 2005 to 39% in 2010. Likewise, the proportion of visitors giving an ‘excellent’ also rose significantly from just 5% to 28% over the same period. Turning to the other categories, hotel’s service was improving overall, with the proportions of bad feedback falling substantially .The ‘satisfactory’ dropped by 28% percentage points, occupied 17% in 2010. In 2005, 21% of the guests rated the hotel’s service poor and very poor at 15% were relatively lower, at 12% and 4% in 2010, respectively.